Frequently Asked Question

How do I apply the discount code from the newsletter?

To apply the discount code received from the newsletter, follow these steps:

  • Copy the code from the email.
  • Paste the code in the discount code field in the cart.
  • Click on "Apply" to apply the discount to your order. If it doesn't work, try removing all products from the cart, adding them back, and repeating the process.

I confirmed my order but want to recheck my cart. Can I still apply the discount code?

Once the order is confirmed and you proceed to the payment stage, the code is typically valid for one usage only. The code may no longer be active if you need to recheck your cart. Please contact our customer service to reactivate a new code for you.

I placed an order but have yet to receive an order confirmation email. What should I do?

If you've completed the full payment procedure and still haven't received the confirmation email, follow these steps:

  • Account User: Check your order history under your account.
  • Anonymous/Guest Checkout: Ensure you've entered the correct email address and refresh your email to check. If unsure, don't hesitate to get in touch with us.
  • If no payment was processed, the products in your cart should still be there. Please go ahead and make your payment again.

I received an email confirmation for an order I didn't pay for. Will it be delivered?

If no payment is processed, the order will be voided and ignored. You won't receive the products.

Do you price match if I find a cheaper item on another site?

While we offer competitive prices throughout the year, we cannot always guarantee price matching. However, we welcome your feedback, and if there's a considerable price difference, contact us at help@habbit.sg or our customer service hotline. Please be cautious of products without the JML/Habbit logo or from unauthorized sellers, as they may be counterfeit and potentially harmful.

Are your product prices inclusive of GST?

Yes, all our product prices include the prevailing GST as we're based in Singapore.

How can I cancel my orders?

To cancel your orders, please call our customer service hotline. Please note that JML Singapore Pte Ltd reserves the right to refund only the price of the Goods based on your mode of payment, even after the sales order is confirmed and payment has been received, in lieu of delivery or supply within one business day.

What should I do if I receive damaged or incomplete goods?

In the event of incomplete, defective, or damaged goods in transit, you are entitled to a replacement or exchange. Please visit our service centre during office hours (Monday to Friday, 9 am to 6 pm, avoid lunch time 1 pm - 2 pm). However, the exchange policy does not cover "hygiene" or perishable products that have been opened/unsealed/used or products on clearance discount.

Who will bear the delivery cost of the replaced products?

If you choose to exchange via courier, the cost of the courier will be borne by the customer.

I'm new to Internet shopping and need assistance. How can I get help?

Feel free to contact our friendly customer services team during working hours (Monday to Friday, 9 am to 6 pm, weekends 10 am to 3 pm) for any assistance you need.

I need help with purchasing items. What should I do?

If you encounter problems with our site, it could be related to your web browser's security settings. Please ensure your security settings allow cookies, as our site uses them for features like the shopping cart. You can also add www.habbit.sg to your list of trusted sites. If you have any technical questions, please contact us at help@habbit.sg.

How can I share my feedback, comments, and suggestions?

Please feel free to post your feedback, comments, and suggestions as long as they comply with our guidelines and policy. We reserve the right to remove or edit inappropriate content. If you share content, you grant JML Singapore Pte Ltd the right to use, reproduce, modify, adapt, publish, distribute, and display it worldwide. For any customer service-related feedback, email us at help@habbit.sg with the required fields.

Note: Mobile and address details are optional and will only be used for direct replies. We ensure that your information is not disclosed to any third-party personnel.

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Customer Service:

+65 6742 1771

Ordering hotline:

+65 6742 2007



10 Changi South Lane #01-02,

Singapore 486162

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